Financial FAQs

 

Student Administration and Income Office
2Z Area, Cottrell Building
Opening hours: Monday – Friday 9.30am to 4.30pm

 

I think my tuition fees are wrong.  Who can help me?

Please email smro.tuitionfees@stir.ac.uk or go to the Student Administration counter.


What methods of payment are available?

The University will accept payment by cheque, by bank transfer, by credit card, debit card or online payment. View the How to Pay page for more information.


When will I receive my student loan?

New students

If you have applied and received confirmation from the Student Loans Company that you will be receiving a loan, it will be paid into your bank account three to four working days after the day you have collected your ID card. Collection of your ID card is the last part of the enrolment process for new students. If you have not completed online administrative enrolment you will not be issued with your ID card and this may lead to a delay in the processing of your loan payment.

Continuing students:

If you have applied and have received confirmation from the Student Loans Company that you will be receiving a loan, it will be paid into your bank account three to four working days after the day you complete the online administrative enrolment process, but no earlier than the first day of semester.


Where do I pay my rent?

Rent payments can be made at the Accommodation Services Office, Willow Court, University of Stirling, FK9 4QZ.


When will I receive my invoice?

Tuition Fee Invoices are no longer issued after enrolment as fees and instalment dates are notified during the online enrolment process. Tuition fee invoices will only be issued if your tuition fee or instalments have been amended after this process.


Can I pay by instalments?

The University is prepared to accept payment of Tuition Fees in instalments.


What if I have applied for a tuition fee loan but not received a response?

If you have not received a letter of award, you will be allowed to complete administrative enrolment. If, however, we have not received confirmation directly from your funding body by mid-October you will be considered to be a self-funded student and will be liable for payment of your tuition fees until your tuition fee loan is approved.


Where do I access online payments?

Online administrative enrolment process will automatically take you to the online payments screen.


What are the bank account details?

Our bank details, can be found on the Other Payment Options pagePlease quote your student number on all such transfers.

Further queries regarding payments should be directed to the Income Office Team, Area 2z, Cottrell Building, or by e-mail at income.office@stir.ac.uk


How do I apply for an Undergraduate SAAS part-time fee grant?

Go to the SAAS website to check your eligibility and download an application form:

If you are eligible please submit Section E for completion in person at the Student Administration Office or by post.

Building, or by e-mail at income.office@stir.ac.uk

© University of Stirling FK9 4LA Scotland UK • Telephone +44 1786 473171 • Scottish Charity No SC011159
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