Skype for Business

To be used by Damyen and MikelWhat is Skype for Business?

Skype for Business is a peer-to-peer communication tool, Microsoft’s business version of the popular Skype communication platform. It is part of the Microsoft Office 2013 suite of programs and is available on all University of Stirling staff computers. As it is integrated with Outlook, Skype for Business shows your availability for meetings based on your Outlook calendar, although you may update your availability status in Skype for Business manually.

What can it be used for?

Skype for Business can be used for meetings with other University of Stirling staff and students, but also for meetings with external Skype for Business users, who may be invited to join a Skype for Business session by email. Meetings may be scheduled in your Outlook calendar and may be recorded for later revisiting. Skype for Business also supports online chat, delivery of PowerPoint presentations, application sharing and multiple whiteboard areas. Attachments may also be sent between meeting participants. Meetings may be recorded for future revision. Attendees of meetings may use all the features of the package.

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‌After testing Skype for Business, it was noted that there are some compatibility issues between the Desktop and mobile interfaces. Microsoft is working on a new version that is expected to resolve these issues. However, for the time being the functionality of the current Skype for Business version is show on the graph below: 

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* Windows phones will have the full capability of a desktop computer.

* Mac computers are currently using the old Lync that is being replaced by Skype for Business. You may experience some compatibility issues when calling from a Mac computer to a Desktop PC.

‌‌‌‌‌‌‌‌What you will need before you start

  • A computer running Office 2013 or later

  • A USB webcam/microphone connected to your PC. Each department is responsible for providing this equipment to their staff members. To order this type of equipment, please contact our preferred supplier Misco UK Ltd. More information about ordering from Misco.

Installation on a staff computer

  • Skype for Business comes with the update of Office 2013. If you have not yet upgraded your PC to run Office 2013, please see our guide.

  • If you cannot see Skype for Business, go to Start > All Programs > Microsoft Office 2013 > Skype for Business 2013
  • When asked to sign in, enter your full username in the format abs10@stir.ac.uk not, a.b.smith@stir.ac.uk 

Using Skype instead of Skype for Business in university teaching and meeting venues

  • The teaching rooms and lecture theatres’ PCs run Office 2010 and therefore Skype for Business is not available. You can use Skype instead. 

  • To access Skype, go to Start > All programs > Microsoft Office 2013 > Skype
  • Check in advance that the venue you will be using has Skype available. If not you can install the software from Run Advertised Programs in the Control Panel. 
  • You will require a personal Skype account. If you do not already have a suitable account you can create an account at https://login.skype.com/login 
  • You will also need a USB Webcam and microphone. If using Cottrell 4Z8 you can borrow, and return, a camera from HR reception. 
  • Plug in the Webcam to the PC in the venue. 
  • In the venue, you should log onto the PC. Launch the Skype client from the Start Menu and log in using your Skype account. 

* It will save you time at the start of your Skype event if you have already added the person you are calling to your Contacts. You can do this from your office PC. If you do not have Skype installed on your office PC you can request it from the Information Centre, x7250 or email: Information.Centre@stir.ac.uk

 

Install on Mac OS X using Lync 2011

Follow this steps after you have installed Lync 2011

  • Click Advanced
  • Under Authentication, clear the Use Kerberos check box
  • Under Connection Settings, click Manual configuration
  • Under Connection Settings, click Manual configuration
  •  In both the Internal Server Name box and the External Server Name box, type or paste sipdir.online.lync.com:443
  • Click OK
  • In the Lync for Mac sign-in window, click Sign In. 
 

Install on your Personal Computer using office 365

  • Choose Install to install the Office 365 suite of applications, including Skype for Business. When you're done, go to Sign in for the first time at the end of these steps. 

Sign in for the first time

  • At the Skype for Business sign in page, enter your Office 365 user ID and password, and then choose Sign in. 
For example, if you use abs10@stir.ac.uk to sign in to Office 365, that's what you'll enter to sign in to Skype for Business. 

  • At the next page, if you want to save your password for signing in next time, choose Yes.

Install on iOS devices (iPhone & iPad) 

IMPORTANT: To use Skype for Business for iOS, you need a Skype for Business or Lync account - typically the same username and password you use when signing in at work or the University. If you're already using the desktop version of Skype for Business, then you have a Skype for Business account.

From your phone, click the To be used by Damyen and Mikel‌ to go to the App Store and search for Skype for Business.

  • Tap Free >Install

Sign into Skype for Business for the first time

On your iOS device, swipe each page of apps until you see the Skype for Business icon To be used by Damyen and Mikel

  • Tap the Skype for Business icon to open the app. 
  • Enter your sign-in address (for example, abs10@stir.ac.uk) and password, and then tap Sign In.
You might be asked for both a user name and a sign-in address. The username is what you use to sign into your organisation’s network, either abs10@stir.ac.uk or domain\username. 

  • Enter your mobile number with country and region codes. If you're an enterprise voice customer and Skype for Business can't use a Wi-Fi or cellular data network to make an audio or video call, you'll be called at this number and connected to the audio portion of the call.
  • Tap Next. 
  • If applicable, choose whether to sign up for the Customer Experience Improvement Program and click Next.

  • Accept the licensing agreement, and then click Done.

Install on Android

IMPORTANT: To use Skype for Business for Android you need a Skype for Business or Lync account — typically the same username and password you use when signing in at work or school. If you're already using the desktop version of Skype for Business, then you have a Skype for Business account.

From your phone, click the To be used by Damyen and Mikel‌ to go to the Google Play Store, and search for Skype for Business and tap Install.

 

Sign into Skype for Business for the first time

Browse your apps until you find the Skype for Business iconTo be used by Damyen and Mikel‌ and then tap the icon to open the app. 

Enter your sign-in address (for example, abs10@stir.ac.uk) and password, and then tap the Advance button To be used by Damyen and MikelEnter your mobile number with country and region codes. If you're an enterprise voice customer, when Skype for Business can't use a Wi-Fi or cellular data network to make an audio or video call, you'll be called at this number and connected to the audio portion of the call. 
Choose whether to sync your contacts and then tap the Advance button To be used by Damyen and Mikelto start using Skype for Business. 

Install on Windows phone

IMPORTANT: To use Skype for Business for Windows Phone you need a Skype for Business or Lync account — typically the same username and password you use when signing in at work or school. If you're already using the desktop version of Skype for Business, then you have a Skype for Business account.

  • From your phone, go to the Store, and search for Skype for Business.
  • Tap Install
  • Sign into Skype for Business for the first time.

On the Start screen, swipe left to view your installed apps, search for Skype for Business, and then tap the icon to open the appTo be used by Damyen and Mikel

Enter your sign-in address (for example, abs10@stir.ac.uk) and password, and then tap Done To be used by Damyen and Mikel‌.

  • You may be asked for both a user name and a sign-in address. The username is what you use to sign into your organisation’s network, either abs10@stir.ac.uk or domain\username
  • On the Customer Experience Improvement Program screen, tap Join to send anonymous data about app issues and usage to Microsoft, or No thanks if you prefer not to participate.
  • On the Never Miss Your Work Calls screen, enter your mobile number with country and region codes. When Skype for Business can't use a Wi-Fi or cellular data network to make an audio or video call, you'll be automatically called at this number and connected to the audio portion of the call.

Tap Next To be used by Damyen and Mikeland review the notification and phonebook access settings:

  • Push notifications - Get an alert when you receive a new IM or call. Normally On (recommended).
 IMPORTANT: If you turn this setting off, you won't be notified of IMs, calls, or other Skype for Business alerts unless the app is active.
  • Allow phonebook access - Search for contacts on your mobile phone when you search for contacts in Skype for Business.

Tap Next To be used by Damyen and Mikelto start using Skype for Business.

 

Microsoft has produced some short straightforward video guides:

Introducing Skype for Business (1 min 40 sec)

Adding a contact in Skype for Business (51 sec)

Presence and instant messaging in Skype for Business (1 min 38 sec)

Making a call with Skype for Business (1 min 46 sec)

Setting up audio and video (1 min 44)

Meet and share with Skype for Business (1 min 37)

Scheduling a Skype for Business meeting through Outlook Calendar (1 min 49 sec) 

Online training for Skype for Business is available directly from Microsoft

For a more detailed introduction to Skype for Business, see our staff playlist section on Lynda.com

 

  • ‌‌‌What happens when I install Skype for Business 2016 on a computer that has Office 2007, 2010, or 2013?

If you have Office 2007, 2010, or 2013, you can safely install and use Skype for Business 2016. It won't overwrite your existing Office programs 

  • How secure is Skype for Business? 

  • Archiving: Skype for Business provides archiving of peer-to-peer instant messages, multiparty instant messages, and content upload activities in meetings. The archiving capability requires Exchange and is controlled by the user’s Exchange mailbox In-Place Hold attribute, which archives both email and Skype for Business contents.All archiving in Skype for Business is considered “user-level archiving” because you enable or disable it for one or more specific users or groups of users by creating, configuring, and applying a user-level archiving policy for those users. There is no direct control of archiving settings from within the Skype for Business admin centre.

  • Can Personal Skype users use the Skype Directory to find Skype for Business users?

Personal Skype users cannot use the Skype directory to find Skype for Business contacts because Skype for Business users are not listed there. A Personal Skype user who wants to add a Skype for Business user to his or her list of contacts must create the contact using the full email address of the Skype for Business user, such as jos12@stir.ac.uk. 

  • Why can’t I use Skype Directory on other devices (iPads, tablets, smartphones) to find Personal Skype users?

Searching the Skype directory works only with the Skype for Business user interface, not the Skype for Business (Lync) interface.

  • Will users be able to access their Skype for Business accounts through the Skype client or Skype mobile app?

No. There will be separate desktop and web clients as well as mobile apps for Skype and Skype for Business.  

  • How are Skype contacts different from Skype for Business contacts?

 

Additionally, Skype users cannot use the Skype directory to find Skype for Business contacts, because Skype for Business users are not listed there. A Skype user who wants to add a Skype for Business user to his or her list of contacts must create the contact using the full email address of the Skype for Business user  

 

  • How do I record my Skype for Business meeting?

When you record a Skype for Business Meeting, you capture audio, video, instant messaging (IM), screen sharing, PowerPoint slides, whiteboard activity, and polling. Any of the presenters can record a meeting and save it on their computers.

  • Click the options button and choose Start Recording

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    If the recording option is dimmed, your audio might not be connected. Click the mic icon to connect audio, then try again.
  • Use the controls at the bottom of the meeting to pause, resume, or stop the recording.

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  • To see who else is recording, point to the red recording button.
  • When you ‘re done click Stop Recording

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  • Skype for Business automatically saves the recording in an MP4 format that plays in Windows Media Player.

 

  • How can I start or stop Skype for Business from automatically starting when I turn on my device?

Click the gear icon on the upper right-hand side of your contact list

Select "Personal" from the list of options on the left

Check "Automatically start the app when I log into Windows"

Click "OK" to save your changes  

  • How do I conduct a poll with Skype for Business?

Start an instant message or meeting with the person(s) with whom you want to share your desktop

Click the "monitor icon" at the bottom of the message or meeting window

Click "More"

Select "Poll" (Enter your poll name, questions and response choices)

Click "Create"  

  • How do I share a file with Skype for Business?

Start an instant message or meeting with the person(s) with whom you want to share your desktop

Drag and drop the file you want on the instant messaging screen

Additionally, click the "monitor icon" at the bottom of the message or meeting window

Select "Add Attachments"

Select the file you wish to share and click "Open"

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