MANU9N4: Operations Management

Semester: Spring

Level: 9

Credit Value: 20

Module Coordinator: Dr Carol Marshall, Management, Work & Organisation Division

Contact Hours: 30 hours

Assessment: 55% Coursework; 50% Examination


To understand the role of Operations Management in the context of the Business. To appreciate the role that operations play in driving the overall business strategy.

Learning outcomes:

  • To understand the importance of the operations function in the context of the business as a whole.
  • To understand the key differences between manufacturing and service operations.
  • To understand the need for planning in operations management.
  • To be familiar with the techniques of short, medium and long term planning in operations management.
  • To understand the relevance of quality in operations.
  • To understand the need for resource management

Transferable skills objectives and learning outcomes:

  • To be able to structure and give a verbal presentation.
  • To use PowerPoint for presentations.
  • To continue to develop skills in using spreadsheets.
  • To gain practice in writing reports.


This module information is representative of what is included in the module in a given year. Details of actual reading, lectures and coursework may vary year to year and will be available at the beginning of the semester.

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