The Document Delivery network allows Stirling University to borrow items from other libraries in the UK and abroad which are not available in Stirling University Libraries.
The DDS service is available to 3rd and 4th year students, postgraduates and staff.
What does the service cover?
Is there a charge?
How do I make a request?
How long does it take?
How do I check the status of my requests?
What happens next?
Secure electronic delivery (SED)
Renewal and return of DDS items
You may request books, reports, theses or articles from journals via the Document Delivery Service.
Stirling University library does not charge readers for the use of the document delivery service. However there is a cost to the library for each request (currently between £5 and £30) so you should only ask for essential items.
On the DDS system, Clio, click 'create a new account' then enter your library barcode in the box and click 'check for existing account'. If you have already set yourself up on the system, you will be given the opportunity to reset your password. If no existing account is found, you will be taken to the 'Create a new CLIO web account' page where you can fill in your details and set a password.
When placing a request:
If you need assistance locating abstracts, please ask at the Information Centre on level 2 of the library.
For each item that you require, please complete a request form.
Once the web form is submitted an email is automatically sent to the Document Delivery Service and your request will be processed.
We cannot guarantee to obtain any item within a specified period. For example articles from mainstream periodicals often arrive within a few days, while some books may take several weeks, and there is usually a delay of several months in obtaining items from abroad. An increasing number of journal articles can be emailed directly to you via Secure Electronic Delivery this can take only a few hours.
You can login to the DDS system to check the status of any requests you have made. Go to the section 'View your requests'.
Many articles are emailed to you as a PDF. Books can be picked up from the DDS desk at the Information Centre.
Occasionally items are lent to us on the condition that they are read only in the library. Under no circumstances can we break this rule and therefore you will need to view the document in the library on these occasions.We regret that we are unable to forward any loan item, or to mail to an external address. If you are not in regular attendance at the University, you should use the inter-library loan facilities at your local library. If there is a problem in obtaining the item you require (eg an incomplete reference), then we will contact you as soon as possible in order to keep you informed of progress and to obtain any additional information.
The British Library can now deliver articles from its huge collection of journals directly to your PC by email. You will be sent an email from the British Library with a PDF of your article. Clicking on the link within the email will download and open the PDF. The link works best if you are using Microsoft Outlook as your email client.
To access your SED, you will need to have Adobe Reader installed, together with the FileOpen plugin.
We recommend that you use Internet Explorer and Microsoft Outlook if possible - problems have been reported with different web browsers and email clients.
The loan period for a book is now five weeks. When you are finished with your book, please return it to the DDS desk at the Information Centre.
Please return all items which you receive on loan promptly. This is particularly important because we rely on the goodwill of other libraries to lend us material. It may be possible to renew items. Please contact staff at the Document Delivery desk immediately if you foresee any problems in returning any item on time. If you do not return an item on loan in good time then there is a danger that you could be charged. The British Lending library (from which we obtain most of our loans) imposes a minimum charge of £108 plus VAT for non-returned or excessively overdue items. It is our practice to pass this charge on to the borrower and once a charge has been levied no refund is possible. If you have any queries about the service, please ask the staff at the Document Delivery desk.
We would ask users requiring a renewal to give DDS a week's notice. Due to new procedures at the British Library we will only be allowing one renewal per DDS book due to the British Library now charging £4.20 for each renewal. In addition if the book is not returned on time we will automatically be charged even if it is still in transit.
Please contact the Document Delivery Service, email@example.com or by phone on 01786 467239.