Document Delivery Service

Document Delivery is a service which sources material unavailable to you from the library’s own stock or via the Knowledge Network.

The University of Stirling’s provides the services for all staff and students, and all campuses. NHS Highland employees may make use of this service if they require an item for academic study, research or other work related purposes.


What can I request from DDS?

Is there a charge?
Registration
How do I make a request?
How long does it take?
What happens next?
Return of loans
Facilities at other libraries
Contact us

What can I request from DDS?

You may request books, reports, theses, whole journal issues or articles from periodicals. Books and other documents are normally lent to us for a period of five weeks.

Articles from periodicals are supplied as photocopies or electronic PDFs, which you may keep. For NHS staff, should there be no copyright fee paid article available it may be possible to borrow the whole issue containing the article (you would be able to read the article but not copy it).

Is there a charge?

There is no charge to the user for this service. However, the cost of each item is borne by the home institute of the requestor. For University users, an article supplied usually costs between £5 - £30. In the case of NHS Highland employees all articles requested are copyright fee paid and as such the cost to the NHS is at least £20.00 per item. Books cost approximately £12.00 per loan. There is a very limited budget available to the NHS so only essential items should be requested. NHS Highland employees should also note that names of requestors and details of items requested will be passed to the NHS Highland Head of Learning and Development.

Registration

To use the Document Delivery service you need to be registered with the Library.

For members of Stirling University, on the DDS system, Clio, click 'create a new account' then enter your library barcode in the box and click 'check for existing account'.  If you have already set yourself up on the system, you will be given the opportunity to reset your password.  If no existing account is found, you will be taken to the 'Create a new CLIO web account' page where you can fill in your details and set a password.

NHS Highland Staff are required to be active members of the library in order to use the service. To register please print out, fill in and sign the HHSL membership form . Before signing the form please ensure that you have read and understood the Highland Library Regulations. Please return the form to the Library at:

Highland Health Sciences Library
University of Stirling
Highland Campus
Centre for Health Science
Old Perth Road
Inverness, IV2 3JH

Once we receive your form we will process it and send your library card to you. This has your borrower number on it. When you visit the library please bring your card with you. As well as gaining you access to the Library the statistical information gathered from the gate system will help improve our services to you.

Once an NHS Highland staff member has an active library membership as well as an active Athens Account for the Knowledge Network, they will be able to access the service.

How do I make a request?

When placing a request:

  • please first ensure that the item is definitely not in the library, by checking the library catalogue
  • NHS Highland employees please ensure that the item is not on the Knowledge Network. In the event of having difficulty accessing an item available on the Knowledge Network please contact the Library for assistance
  • allow plenty of time for us to obtain items
  • due to the cost to the Library/NHS Highland and NHS Education for Scotland (NES) please restrict your requests to essential material only.  Students should discuss possible requests with their supervisor

Once a request is submitted an email is automatically sent to the Document Delivery Service and your request will be processed. All student requests are first checked with supervisors.

University of Stirling

For each book that you require, please complete a request form.

For requests for articles, please use the ArticleRequest service.  To do this:

First check in Stirling's Library Catalogue that the journal article you need is not available electronically from our Library.  If not available:

  • Then submit a request to ArticleRequest.
  • Choose 'University of Stirling', then enter your name and the number above the barcode on your Staff/Student ID card.

  • Fill in as many details about the article as you know (this will speed up the processing)
  • If the article is available you will receive an email with a link directly to the article PDF file
  • The link only remains active for 30 days so save your article PDF file straight away

Alternatively, you can use ArticleRequest with WebBridge: when using the Check WebBridge button in Library databases - if no electronic version of the article is found at our Library, then the ArticleRequest link will appear in the WebBridge window. Click on the 'Request article' link under the ArticleRequest heading.

NHS Highland

Both article and book requests are completed through the Knowledge Network, and administered by the Library staff.  These items are requested through the British Library in the first instance, however if unavailable through their services, we try to obtain items through alternative sources.

How long does it take?

We cannot guarantee to obtain any item within a specified period. For example articles from mainstream periodicals often arrive within a few days, while some books may take several weeks, and there is usually a delay of several months in obtaining items from abroad.

What happens next?

University of Stirling

If your request is for a photocopy, an electronic copyright declaration form will be part of the request process. This is a legal requirement.

You will be notified when an item is ready for collection. If your request is for a book, theses or whole journal issue you will be notified of its arrival at the Library for collection. If the item is 'Reference Only' you will be notified that it is only available for reading in the library.

NHS Highland

All articles for NHS Highland staff are now requested as copyright cleared copies. When applying for an article not available to you electronically through the Knowledge Network etc., you must state you are an NHS Highland staff member and complete the form pertaining to use of the article. Your request will not be processed until this has been done. Articles, books and whole journal issues will be sent to your place of work via the internal mail system.

Occasionally items are lent to us on the condition that they are read only in the library. Under no circumstances can we break this rule and therefore you will need to view the document in the library on these occasions. We regret that we are unable to mail these items to an external address. If you are not in regular attendance at the Highland Health Sciences Library, please contact us to discuss alternative pick up arrangements. If there is a problem in obtaining the item you require (e.g. an incomplete reference), then we will contact you as soon as possible in order to keep you informed of progress and to obtain any additional information.

Return of loans

Please return all items which you receive on loan promptly. This is particularly important because we rely on the goodwill of other libraries to lend us material. NHS Highland employees can return books via the internal mail system, suitably packaged and addressed to:

Highland Health Sciences Library
University of Stirling
Highland Campus
Centre for Health Science
Old Perth Road
Inverness, IV2 3JH

Unfortunately Highland Health Sciences Library cannot accept responsibility for items which may go missing in transit. It may be possible to renew items, but please note that the British Library charges £4 for each renewal. Please contact the Highland Health Sciences Library (01463 255600/ext 7600), immediately if you forsee any problems in returning any item on time. If you do not return an item on loan in good time then there is a danger that you could be charged. The British Library (from which we obtain most of our loans) imposes a minimum charge of £108 plus VAT for non-returned or excessively overdue items. It is our practice to pass this charge on to the borrower and once a charge has been levied no refund is possible. If you have any queries about the service, please ask the staff at the Highland Health Sciences Library Issue/Information Desk.

Renewals

We would ask users requiring a renewal to give DDS a week's notice.  Due to new procedures at the British Library we will only be allowing one renewal per DDS book due to the British Library now charging £4 for each renewal. In addition, if the book is not returned on time we will automatically be charged even if it is still in transit.

Facilities at other libraries

If you are a member of a professional body (e.g. Royal College of General Practitioners, Royal College of Nursing) or are studying at another academic institution (e.g. RGU, or University of Wales) it may be quicker or more economical to use/visit their libraries rather than to make requests through the Document Delivery service. It may also be useful to try other NHS Scotland resources such as the Health Management Library. Finally local public libraries can also be used.

Contact us

For further information on the Document Delivery Service, please contact Library Staff (01463-279800)

© University of Stirling FK9 4LA Scotland UK • Telephone +44 1786 473171 • Scottish Charity No SC011159
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