Complaints Handling Procedure

The University of Stirling is committed to providing all its users with high quality services and we aim to do so fairly and efficiently.  However there may be times where a student, member of staff or member of the public feels that their expectations have not been met.

Where this happens, our procedures aim to make it as easy as possible for users to submit a complaint. The procedures and guides listed below have been drawn up in compliance with the Model Complaints Handling Procedure published by the Scottish Public Services Ombudsman (SPSO) in December 2012.  These guides tell you what you need to do to make a complaint.

If you have followed Stirling’s complaints procedures and you remain dissatisfied with our final response you may seek an independent external review of your complaint by contacting the Scottish Public Services Ombudsman.

To see a copy of the latest report on complaints including quarterly and annual statistics please see here.

© University of Stirling FK9 4LA Scotland UK • Telephone +44 1786 473171 • Scottish Charity No SC011159
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