Car Parking Frequently Asked Questions

Parking Charges and Payments

Why do we have to pay for car parking?

The management of car parking is essential to ensure a safe and accessible environment for all campus users. The Parking Permit system was introduced in September 2000 in response to ever increasing congestion and associated hazards caused by inappropriate and dangerous parking on campus.

The charges fund the costs associated with the service both in terms of capital investment in equipment and annual running costs for maintenance and staff resource. The majority of people who choose to drive to their place of work have to pay for parking and the University’s action is no different. Core funds cannot be used to subsidise this activity.

How have the 2017-18 parking charges been assessed and decided upon?

Charges and enforcement measures are reviewed annually. There are no increases to Pay As You Go (PAYG) charges (£2/day), Visitor charges (£1-£5/day) or Private Parking Notice (PPN) fees (£60/30) for 2017-18. However, parking permit charges have been increased to (£200).

What does the University do with the money raised from car parking charges?

The revenue from car parking charges is used to cover the cost of administering parking permit applications and payments, systems maintenance and enforcement of the University’s Traffic & Parking Regulations. Apart from essential roads and car park maintenance, any surplus generated is reinvested in ‘green travel’ initiatives such as the Nextbike and Liftshare schemes, as well as the provision of additional bike shelters and lockers.

Parking Permits (Staff and Students)

What are the different permit options now available?

There are three general categories of Permit   available and an application can be made for one of the following:

  • Standard Permit (allows eligible students and staff parking of a vehicle within designated parking spaces on campus during the Charging Period/Charging Hours)
  • Resident Permit (allows eligible students who live on Campus to park only adjacent  to the Residences)
  • Pay As You Go Permit (are FREE and must be used in conjunction with a Pay and Display Ticket and allows eligible students and staff parking of a vehicle within the designated parking spaces on campus during the Charging Period/Charging Hours)

How much will my permit cost?

A standard full year permit for the academic year 2017-18 costs £200.

I work/study part-time; will I have to pay for a full permit?

No. Part-time permits for staff working up to 0.6% FTE will be made available at a proportion of the cost of a Standard Permit i.e. £100.

Alternatively, part-time staff and students have the option of a PAYG Permit. Pay as you go Permits are issued FREE OF CHARGE and applied for in the same way as Standard Permits. They are used in conjunction with a Pay and Display ticket purchased in one of the car parks. Staff and students with a PAYG Permit pay a flat rate of £2 to park all day, regardless of the time printed on the ticket. Students also have the option to apply for a half year permit at a cost of £100.

How can I pay for my permit?

  • Standard Permit (Staff) – Either one lump sum payment or 12 monthly instalments direct from salary. Payment can also be made by cheque (made payable to University of Stirling), cash or credit/debit card at the Car Parking Office, online or by phone.  Where payment is received in full by 30 September, a £5 discount will apply.
  • Standard Permit/Half-Year Permit (Student) – Either cheque (made payable to University of Stirling), cash or by credit/debit card at the Car Parking Office, online or by phone. For Standard Permit applications only, where payment is received in full by 30 September, a £5 discount will apply.
  • Pay As You Go permits are FREE upon application and can be used in conjunction with Pay & Display parking tickets or pay-by-phone (RingGo).

How do I apply for a ‘Standard’ or ‘Pay As You Go’ permit?

Permits are obtained by applying online via the University Portal.

Will I be guaranteed a parking place if I obtain a permit?

No. Provision of any valid permit simply entitles car park users to search for a space and there is no guarantee of locating a parking space, particularly in peak hours and in the most central car parks. Whilst there are approximately 1650 parking spaces on campus, users may have to consider utilising some of the more remote car parks, particularly at peak times or use alternative means of travel.

Other Payment Options: Pay & Display and Pay-by-phone (RingGo)

During what hours do pay & display and pay-by-phone parking charges apply?

Monday to Friday, 9am-5pm all year round, excluding Christmas & New Year’s Day.

What are the University’s standard tariff parking charges?

Parking tariff charges for 2017-18 are as follows:

  • Up to 1 hour - £1.00
  • 1-3 hours - £2.00
  • 3-5 hours - £3.00
  • 5+ hours - £5.00

I’m a visitor, how can I pay for parking?

Visitors can either obtain a pay & display ticket or pay-by-phone (RingGo). All Pay & Display machines will accept cash (but please note, no change can be provided). Some machines will also accept debit/credit card payments. Alternatively, visitors can pay-by-phone using the RingGo pay-by-phone service.

I’m a visitor, how do I use the RingGo pay-by-phone service?

Having located a parking bay, visitors should contact RingGo either by dialling the dedicated number (020 3046 0060) or by downloading the new RingGo mobile app: https://www.myringgo.co.uk/apps

Please remember to quote the relevant site location code indicated on local pay & display machines and/or car parking signage.

I’m a student/member of staff with a pay-as-you-go permit, how do I use the RingGo pay-by-phone service?

Having located a parking bay, students/staff should contact RingGo either by dialling the dedicated number (020 3046 0060) or by downloading the new RingGo mobile app: https://www.myringgo.co.uk/apps

Please remember to quote the specific pay-as-you-go permit site location code (24019). This number is exclusive to University pay-as-you-go permit car park users and ensures that student/staff car parking charges are correctly applied.

Is there a charge for this service?

Drivers wishing to use this service will be charged for calls at their prevailing network rate. Additional charges apply for optional text message services that include:

  • a) Reminder that your allocated parking time is about to expire (10p/transaction)
  • b) Top-up service to extend your parking time (10p/transaction)

What if I get held up and my RingGo payment period expires?

Car park users can extend their parking period upon payment of the appropriate tariff and the relevant transaction charge.

What if I get held up and my Pay and Display ticket runs out?

The staff who issue parking notices will exercise some discretion. However, it is the responsibility of the individual to ensure that they pay the relevant charge for the duration of their parking visit.

Will I have to pay for parking when I attend events at the University?

If you come to an event that takes place during normal office hours (9am  to 5pm, Monday to Friday), you will be required to pay. No parking charges apply at weekends or out with the above times.

Will patients at Airthrey Park Medical Centre still be able to park at the medical centre car park free-of-charge?

Yes. Patients will be able to obtain a token from the Reception in the Medical Centre for the Pay & Display machine within this designated car park, which will allow them to park for the duration of their appointment.

Will visitors such as training personnel, external examiners and visiting academics be required to pay for parking?

Yes. It will be up to individual departments to refund any car parking charges to the relevant visitors where applicable.


Parking Enforcement

What will happen if I don’t display a valid permit or a Pay & Display ticket or otherwise breach the University’s Traffic & Parking Regulations?

Vehicles that do not have a valid permit and/or have not paid and displayed, or have otherwise breached the University’s Traffic & Parking Regulations, will be issued with a private parking notice (PPN), requiring a payment of £60 to be made to the University. This will be reduced to £30 if paid within 14 days of the date of the notice.  Failure to pay a PPN within 28 days may result in formal debt collection procedures and/or disciplinary action. Except in those cases where there is a valid outstanding appeal, permit applications for the subsequent car parking year will not be allowed until all outstanding parking debts have been paid.

What are typical examples of a parking breach?

These include:

  • Not clearly displaying a valid permit
  • Not registering your vehicle’s registration mark (when using the Pay & Display machines)
  • Not paying the appropriate fee for the full duration of your stay
  • Parking on double yellow lines
  • Parking in a disabled bay without displaying a valid disabled badge
  • Obstructive parking
  • Parking outside of marked bays
  • Parking in an unauthorised or restricted area
  • Parking in an electric vehicle bay without being a genuine electric powered vehicle

Who carries out car parking enforcement on behalf of the University?

University security staff patrol all car parks and roadways on a regular basis. Where a vehicle is judged to be in breach of the Regulations, a PPN will be issued by these staff and photographic evidence of the breach recorded. This information is then passed to First Parking LLP who will:

  • Issue reminder letters to those who have been issued with a PPN and have not responded within the prescribed timescales
  • Manage the recovery of all campus-based PPN debt
  • Deal with all initial PPN appeals

Can I appeal a PPN that has been issued to my vehicle?

Yes. In those circumstances where you think an error has been made with the issuance of a PPN and there is a case for a valid appeal, this should be made directly to First Parking LLP.

What if having submitted an appeal to First Parking LLP and had this rejected, I still disagree with the outcome?

In those circumstances where your parking appeal has been received by First Parking and subsequently rejected in accordance with the University’s terms and conditions of parking on campus, there remains a further right of appeal to the University (car.parking@stir.ac.uk), whose decision will be final.


Parking Questions - General

Is it possible to reserve a parking space?

Generally, it is not possible to reserve a car parking space except for certain specific University events or for individuals detailed within the University’s Guest Car Parking and Reservations Policy. The University’s policy is currently under review. Details of any changes will be communicated in updated versions of this document and within the Estates & Campus Services Car Parking web page.

Why doesn’t the University build more car parking spaces?

The University campus is said to be one of the most beautiful in Europe and its development is very carefully considered to ensure that it remains this way. It is also a designated Historic Garden and Designed Landscape, which aims to ensure that its landscape setting is protected. Further, all planning authorities are reluctant to allow the creation of additional parking and expect organisations to limit demand by offering alternative means of travel.

While a new car park was recently constructed on the south side of the campus, this had to meet strict planning requirements which took account of the loss of existing car parking space, as a result of the construction of the new INTO University of Stirling Building.


Alternative Travel Options

What option do I have other than taking my car?

Alternatives to travelling to/from campus by single occupancy car journey can be found by logging on to the Getting Here section of the University’s web pages: http://www.stir.ac.uk/about/getting-here/

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