8.1 General Information
This category covers general information about how to make contact with the institution. It includes information about how to complain about the institution, and how to serve formal documents on it. It is aimed at providing very general information for the public. More detailed information will be provided in other categories.
Name and address
The name of the institution and the address of its principal office
University of Stirling, Stirling, FK9 4LA, Scotland
Principal Officers
Names of the principal officers of the institution
Principal, Deputy Principals, Deans, Secretary, Directors of major administrative functions. Roles and responsibilities of senior officers. Responsibilities of and (work related) biographical details of the people who make strategic and operational decisions about the performance of function and/or delivery of services:
Contact information
Information on how to contact the institution
Information on initial point of contact covering areas likely to be of interest to enquirers e.g. admissions:
Location
Information on the institution's principal and other main locations, including campus maps
Maps and travel information for the campus at Stirling:
Opening hours
Opening hours of the institution's principal office(s)
Normal office hours are 9:00am to 5:00pm Monday to Friday, excluding days of closure.
Academic year dates
Information on the dates of the institution's academic years
Dates for the current academic year as well as future academic years, as far as known:
Holidays
Dates of closure of the institution
The University is closed on Good Friday and Easter Monday. It is also closed for 8 working days around Christmas and New Year.
Complaints
Procedures on how to complain about the institution
Procedures for handling complaints by students on academic matters (academic appeals):
Student academic appeals and complaints
Procedures for handling complaints on non-academic matters:
Complaints Policy for Members of the Public:
Customer codes
Document serving
Contact details for serving legal documents on the institution , e.g Court Orders
Official documents should be submitted to the
University Secretary
University of Stirling
Stirling, FK9 4LA.
September 2022